元素 Helps Protect You

We value the trust you place in us to be your credit union partner for life. And we want to make every effort to raise awareness of scams and fraud that can put you, your friends, and your family at risk. 元素 continually takes active measures in all activities to protect your accounts from scams or fraud, 然而, every member also plays a key role in the protection of one’s own accounts.

If you receive a telephone call or a text message that claims to be from 元素, you must NEVER PROVIDE YOUR SECURE ACCESS CODES, PASSWORDS, 用户id, FULL DEBIT OR CREDIT CARD NUMBERS, 或针 — even if the caller ID, text, or email shows "元素 Financial" as the sender. This is a tactic called "spoofing." We will never call you to ask for this information.

You might receive calls, 文本, and/or emails from an automated system when we detect suspicious activity on your accounts. These calls are intended to confirm whether the transaction(s) are legitimate so appropriate measures can be taken if they are not.

When in doubt about any communication from 元素, please pause and call our 24/7 Contact Center to inquire about the matter: 800-621-2105.

元素 will never ask you for this information when calling you.

• Online Banking Passwords or User IDs
• Online Banking Secure Access Code or One-Time Passcode
• 个人 Identification Number (PIN) for your 借记 or credit 卡片
• Full 16 digits of your 借记 or credit card number (If you contact us first, we may ask you to verify the last four digits.)
• Social Security Number (If you contact us first, we may ask you to verify.)
• Member Number (If you contact us first, we may ask you to verify.)